Lean HE Europe


Check here for information, news and publications from Lean HE Europe steering group. 
A number of regional groups have been established.
  • UK (London & South)
  • UK (North & Midlands)
  • UK (Scotland) joining instructions coming soon
  • Poland join  https://isp.uj.edu.pl/nauka/projekty/projekty-w-trakcie-realizacji/lean-higher-education   
Emerging networks:
Netherlands and Scandinavia, drop me an email

Further information will be shared via the LinkedIn Group and mailing lists.

Information

We continue to shape the Lean HE Europe Committee. Please do get in contact with our Lean HE Europe Chairperson, John Hogg (john.hogg@strath.ac.uk) if you would be interested in joining the committee. 

We are producing a business model canvas to give an overview of the work of the group.

The next Steering Committee meeting will be on September/October 2019.

Lean in HE seminar - save the date!

posted 14 Jun 2019, 07:54 by Katie Wall   [ updated 14 Jun 2019, 07:57 ]

Dear colleagues -

 

The next Lean in HE seminar will be a joint event between two of our regional groups, Lean HE North and Midlands, and Lean HE London and South.

 

Date: Wednesday September 4th 2019

Location: University of Cambridge

Theme: Developing a CI Community

 

Further details regarding booking will be announced shortly. 

 

We would like to hear from anyone who has an interesting lean tool or game that they would be willing to demonstrate - ideally something that can be showcased with small groups in an informal 30-40 minute session.

 

Please send expressions of interest including brief details of what the tool or technique is, which aspect of Lean it addresses and who the audience would be. Expressions of interest to be sent to Lucy Price by 30 June.

 

We look forward to reading your submissions.

 

With kind regards

Lean HE North and Midlands, and Lean HE London and South 

Exploring Demand and Capacity in HE - Lean North & Midlands group

posted 16 May 2019, 07:41 by Katie Wall

Newcastle University hosted a networking seminar on 12th February 2019.  The theme for the seminar was Exploring Demand & Capacity in HE and examples were shared of how demand and capacity thinking had been applied.

 

After an overview about the work of the Change Team and approach to business process improvement at Newcastle University, 3 case studies were presented where teams had been supported to deliver their services more effectively through a better understanding about the demand for their services and their capacity to deliver to customer needs.  Various tools and templates were shared including a demand and capacity template, activity trackers and prioritisation matrix. 

 

Participants discussed how they could use these tools and shared examples of how they had applied demand and capacity thinking and the tools they had used.  We rounded off the day with cake and further networking.

For further information about seminars hosted by the North and Midlands group please subscribe to the mailing list - details at the top of the page.

The 5th Seminar Lean Higher Education for Polish universities

posted 15 Mar 2019, 08:36 by John Hogg

On the 20th of February Dr. Justyna Maciąg organised the 5th LHE Seminar for Polish universities. The topic of the Seminar was: Towards continuous improvement culture – how to implement the process approach and Lean Management, and sustain a change in HEIs?

On the meeting, the attendees discussed experiences and issues related to the organisational, technical and cultural aspects of implementing the process approach and Lean Management. They agreed that the main barriers in changing the Polish HEIs are: the collegiate and bureaucratic model of management which strongly influences the leadership, and also lack of appropriate change management.  The Polish sector of HE is under reconstruction, the new Higher Education Act has a great impact on the organisational sphere in universities. We are looking for new methods and tools for successful change. Lean Management seems to be a useful approach to change HEIs in Poland.

The seminar highlighted that there is a growing number of universities which are interested in Lean Management. 60 participants from 13 universities took part in the 5th Seminar. The feedback from participants was very positive. They underlined the strong practical approach, good practices and examples, also the possibility of networking. They pointed out that they have got a lot of energy and ideas on how to change the place of their work. 

The next Seminar is planned for September 2019 in Technical University in Wroclaw. The Seminar LHE is becoming one of the most important events for managers in Polish HEIs, who are involved in Process Management and Lean Management. Justyna and her colleagues are going to constitute the Polish LHE network and create the groups in social media (FB, LinkedIn).

The link to the web site of Polish LHE network https://isp.uj.edu.pl/nauka/projekty/projekty-w-trakcie-realizacji/lean-higher-education 

Lean Culture in Higher Education - Towards Continuous Improvement

posted 15 Mar 2019, 08:31 by John Hogg

Our Lean HE Europe colleague Justyna Maciag has recently published a book titled "Lean Culture in Higher Education - Towards Continuous Improvement". 

The objective of this book is to present the results of Justyna's research in the form of an original Lean culture model and a tool based on this model and used to examine Lean culture maturity in higher education institutions. It is difficult to assess changes taking place in organizational culture. Such assessment requires going beyond the traditional functionalist research perspective and adopting a new research approach based on the interpretative-symbolic paradigm. This makes it possible to broaden research on Lean culture with the humanistic perspective. 

The execution of Justyna's research project would have been impossible without support of the members of the international network LeanHE network, in particular Rachel McAssey formerly of the University of Sheffield; Steve Yorkstone from Edinburgh Napier University; Marilyn Thompson and Kimberley Snage from University of Waterloo; Dr Tammi Sinha from University of Winchester; Svein Are Tjeldnes from Arctic University of Norway; José Franken from University of Twente; and Mr Vincent Wiegel from HAN University of Applied Sciences. 

Over the last 12 months participants of the Midlands and North Group have been busy sharing and learning…

posted 15 Oct 2018, 05:21 by Gretel Stonebridge   [ updated 17 Oct 2018, 01:01 ]

In November 2017 Sheffield Hallam hosted a seminar on Continuous Improvement: A journey from inception to reality in 18 months. It consisted of a presentation about SHU’s journey to develop their Continuous Improvement Service, with an interactive workshop element that showcased a couple of tools and techniques that SHU have found work really well for their service.

In March 2018 University of Leicester ran a session: Communications and Visibility - What's the Best Approach for Continuous Improvement/Lean Teams? The event was introduced by Professor Zoe Radnor and she talked about the importance of Lean/CI Teams to tell the story again...and again... and again... The outcome we overwhelmingly agreed with her and that we get known for what we have done not what we can do!

In July 2018 Leeds hosted a seminar: Exploring Lean Competencies in Higher Education. At this session we explored the “anatomy” of a Lean Practitioner and discussed a development journey for someone working in continuous improvement/lean.

On November 7, hosted by the University of Leeds, the Group is contributing to the UK Study Tour for colleagues involved in Lean/Continuous Improvement  in international institutions. One of the themes we will be unpacking is sharing the varied approaches some of the UK universities have and then all have a discussion to share successes and learning on how to embed approaches in organisations. It will be interesting to hear whether there are marked differences or similarities.

Lean HE (UK) North & Midlands Group - Exploring Demand and Capacity in Higher Education

posted 15 Oct 2018, 04:56 by Gretel Stonebridge   [ updated 9 Jan 2019, 04:33 ]

The next networking event will be held on  Tuesday 12th February 2019 at Newcastle University. The theme for this event is Demand and Capacity and will explore how the principles can be applied within Higher Education. The event will include case studies and interactive discussion which will draw on the knowledge and expertise of participants.

The event will start with lunch at 12 noon and end at 3 p.m. with a further chance to network.  To book a place please click https://www.eventbrite.com/e/lean-he-uknorth-midlands-networking-group-exploring-demand-and-capacity-in-he-tickets-53344861918

If you  have any queries please contact hilary.whitaker@newcastle.ac.uk.

JISCMail - LEANHE-NORTHANDMIDLANDS

posted 31 Jul 2018, 05:25 by Gretel Stonebridge

Subscribing to it

You might be interested in joining this to help keep up to date with what others are doing. You can use this list to ask questions to help you in your daily lean/continuous improvement life.  You will also receive interesting emails about lean in HE but only from those subscribed on the list!

  • Click to homepage https://www.jiscmail.ac.uk/

  • Click on “Groups” in the grey bar near the top

  • Find LEANHE-NORTHANDMIDLANDS

  • Fill in your name and email address. If you are new to JISCMail, it may be best to leave the settings as they are by default

  • Click on the “Subscribe (groupname)” button

  • You will then get confirmation you are subscribed

Sending an email to the list

Tromsø Tips

posted 14 Jun 2018, 01:44 by Rachel McAssey   [ updated 14 Jun 2018, 01:52 ]

Last week, we held our Lean HE(Europe) committee meeting at UIT in Tromsø. We held the formal meeting in the morning and this was followed by an afternoon workshop exploring measuring benefits.

 

The formal committee meeting was predominantly focused on plans and support for the Lean HE conference which will be held in Tromsø later this year. I am incredibly excited about the conference, the team at UIT will be sending out further information about the schedule and speakers over the next month or so.

 

This was my first trip to Tromsø, so I thought I’d share a couple of tips with you all.

 

·     Most places seem to be cash free, so you will not need to bring much currency with you.

·     There are a growing number of souvenier shops in Tromsø, in recognition of the popular tourist industry. This means that flights and hotels are also popular. I recommend that you book both your flight and hotel and soon as possible.

·     Flights to Tromsø from the UK are very reasonably priced. My flight was actually cheaper than my train fare to the Stirling conference in 2016. 

·     It is likely to be cold in October/ November time (it is in the arctic circle after all). Bring warm clothes for outdoors, you may wish to wear layers because inside it will be toasty warm.

·     There are lots of hairdressing shops in Tromsø – so we will all have the opportunity to have great hair during the conference.

·     Tromsø residents rarely make eye contact with you, however do not mistake this for coldness. If you need assistance just ask –people are incredibly helpful.

·     Tromsø is an amazing city with some awesome scenery, you will not be disappointed.

 

I look forward to seeing many of you at the conference. Just in case you haven’t booked yet – here’s the link www.uit.no/leanhe2018

Lean HE (UK) North & Midlands Group - Exploring Lean Competencies in Higher Education 17 July University of Leeds

posted 7 Jun 2018, 04:39 by Gretel Stonebridge

The theme for this session is competencies and we will be exploring the traits, skills, qualifications and experiences of a Lean practitioner within a higher education environment. This will be an interactive session where we hope to draw on knowledge and expertise from across the sector and we will specifically focus on the following questions:

                 How does a newly trained Lean "improver" progress in their training and experiences to 'graduate' as a "practitioner"?

                 What would a development journey for a lean practitioner look like? What are the milestones and how do they know they are on a journey?

                 Is hands on experience enough or is some formal appraisal required?

                 How are individuals identified as a person capable of being a Lean practitioner? We will also explore the range of routes that lead into these roles e.g. HR, IT, training, HE administration. 

We are hoping as many people from across the sector can attend so that we can share ideas and start to build a picture of the various experiences and career pathways we have in the sector.  Information from this session will help inform how we develop the Lean HE North and Midlands network, in particular to help shape our seminars going forward and also explore whether we can share training and development opportunities across the sector.

Lunch is provided and there is the opportunity to network.  Seminar starts 12.45 and ends 3.30 pm.

 To book you place click on this link:

https://www.eventbrite.co.uk/e/lean-he-uk-north-midlands-group-exploring-lean-competencies-in-higher-education-tickets-46188681590


Use of Mood Cards in Workshops

posted 15 May 2018, 13:20 by Rachel McAssey   [ updated 15 May 2018, 13:39 ]

Student Engagement Workshop, Use of Mood Cards

By Katie Moore and Karen Render, Process Improvement Team, Student Lifecycle Programme, University of Leeds


On Weds 9th May the Process Improvement Team held a Student Engagement Workshop with the aim of gathering information about how students are accessing university services and their experiences of doing so. The purpose of the workshop was to “temperature check” the activities already in progress on the Student Lifecycle Programme.

 

The workshop provided the team with the opportunity to trial the use of mood cards - introduced to us by Karen Render (Process Improvement Analyst) who had used them during her time at North Yorks County Council – to enable participants to describe their experiences through the use of visual metaphors.


The first exercise took the students on a visual tour of student services, linked to when they might encounter them on their ‘student journey’ from application to graduation. They were asked to stick post-it notes on posters to indicate how and where they accessed services, elaborating on the nature of the transaction where they felt necessary. They then selected and placed a mood card in front of the poster to indicate how they felt about the interaction they’d had with the service. The students were then encouraged to share with the group their reasons for choosing those particular cards.  

 

As this was the first time the team had used mood cards in a workshop, we were unsure how the participants might respond. By their own admission, all of the students at the event said they found verbal communication the most stressful, with the majority preferring to access services online rather than face to face or over the telephone – the data collected in the workshop bore this out. However, something about the mood cards enabled them to speak openly to the group about their experiences; perhaps the instantly recognisable mood of the images allowed the others to empathise, even before hearing the details? Or they enabled individuals to divert the focus away from themselves and on to the image/experience instead? Whatever the psychology behind it, very soon, participants who hadn’t even placed mood cards were chipping in with their own, similar or contrasting, experiences. Success!

 

In conclusion, mood cards could be a useful tool to facilitate discussion with participants who may be reluctant to verbally express themselves in a group setting. The feedback from the participants of this particular workshop suggests that they enjoyed using the cards, as they transformed what could have been a very drawn-out focus group into a fun and interactive exercise.

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