Around 30 people attended with 12 HEI’s represented (including Dr Justyna Maciag from Jagiellonian University in Krakow) plus colleagues from Further Education, industry, private companies and the NHS. The seminar consisted of a presentation about SHU’s journey to develop their Continuous Improvement Service, with an interactive workshop element that showcased a couple of tools and techniques that SHU have found work really well for their service (Personas and an alternative approach to SIPOC).

The seminar received excellent feedback from attendees, both on the day and online following the event – some highlights include:

• “I found the workshop really informative and inspirational – it was great to meet such a great bunch of knowledgeable people and to learn from your experience”

• “The level of professionalism shown today was impressive – you’ve delivered better training than we’ve received from commercial providers”

• “I could bring my manufacturing clients to be trained by you and it would blow their minds – and they have very high standards. You are a class act”

• “What a brilliant continuous improvement story”